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To better understand how organizations are navigating this shift, Salesforce surveyed more than 4,000 IT leaders worldwide — including over 2,000 responsible for software development. The findings reveal a tightrope walk between innovation and risk. Teams are building AI expertise while modernizing critical systems — often on tech stacks that weren’t designed for today’s era of widespread AI adoption and development.

At the same time, the role of IT continues to evolve. While implementing technology and overseeing governance has always been a core responsibility, these areas are now critical drivers of business strategy. Today’s IT leaders are business partners and innovation drivers, guiding their organizations through change while strengthening technical foundations.

This report explores the realities, challenges, and opportunities facing IT and development leaders today. It is aimed to help you navigate this complex landscape — and turn today’s disruptions into tomorrow’s competitive advantage.