Enterprise Service Management – The Enterprise Service Value Chain Enabler

It is essential to make Enterprise Service Management (ESM) an important element in business and enterprise service planning and operations. Plugging ESM in organisational digital transformation initiatives can enable a holistic upscale of organisational capabilities and create a huge improvement in areas such as customer experience enhancement. Effective implementation of ESM within organisations can also improve employee productivity by 20%. This white paper explores the value and business benefits of enterprise service management.